Why won’t Airbnb Accept my Phone Number?

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Why won't Airbnb Accept my Phone Number?

When attempting to use Airbnb, users may encounter a frustrating issue where the platform refuses to accept their phone number. This problem can stem from various reasons, ranging from technical glitches to policy restrictions. Understanding these reasons can help users troubleshoot and possibly resolve the issue. Here’s a comprehensive look at why Airbnb might not accept your phone number and what you can do about it.

Incorrect Number Format


One of the most common reasons Airbnb rejects a phone number is due to incorrect formatting. Airbnb requires phone numbers to be entered in a specific international format, including the country code. If you’re not including the country code or if there are unnecessary spaces, dashes, or other symbols, Airbnb might not recognize the number as valid.

Solution: Ensure you’re entering your phone number in the international format: +[Country Code][Area Code][Phone Number].

VoIP or Non-Mobile Numbers


Airbnb has policies in place to verify the identity of its users, which often exclude the acceptance of Voice over Internet Protocol (VoIP) numbers or landlines. The platform prioritizes mobile numbers for verification purposes because they’re more likely to be associated with a single individual.

Solution: Use a traditional mobile phone number instead of a VoIP service or landline.

Country Restrictions


In some cases, Airbnb might not accept phone numbers from certain countries due to restrictions or lack of support in that region. This could be due to regulatory reasons or Airbnb’s operational limitations in specific markets.

Solution: Check Airbnb’s help center or contact support to see if your country is supported.

Technical Glitches


Occasionally, technical issues on Airbnb’s end can prevent phone numbers from being accepted. This can happen during high traffic times or when there are system updates.

Solution: Wait a while and try again later. If the problem persists, try clearing your browser’s cache or using a different browser.

Account or Number Already in Use


If your phone number is already associated with an existing Airbnb account, it may be rejected when trying to use it for a new account. This can also happen if the number was previously used and not properly removed from an old account.

Solution: If you have an old account, consider updating it rather than creating a new one. Alternatively, contact Airbnb support for help with disassociating your number from the existing account.

Carrier Restrictions


Some mobile carriers may have restrictions that prevent SMS messages from being received from short codes or commercial services like Airbnb.

Solution: Contact your mobile carrier to ensure that you can receive SMS messages from short codes. If necessary, ask them to lift any restrictions that might be in place.

Incorrect Account Information


If there’s a discrepancy between the phone number and other account information (e.g., name, email), Airbnb’s verification process might flag the account and reject the phone number.

Solution: Double-check your account information to ensure everything is accurate and up-to-date.


If Airbnb won’t accept your phone number, it’s likely due to one of the reasons listed above. By understanding these potential issues, you can take steps to rectify the situation. If all else fails, reaching out to Airbnb’s customer support can provide further assistance and potentially resolve the issue. Remember, ensuring that your account details are accurate and using a mobile phone number in the correct format can prevent most of these problems from occurring in the first place.

Regional Service Issues


Sometimes, the issue might not be with your phone number or account but with Airbnb’s services in your region. Outages or service disruptions can temporarily affect the ability to verify phone numbers.

Solution: Check online for any reported service issues in your area or contact Airbnb support to inquire about any known problems. Social media platforms and websites like Downdetector can offer real-time updates on service status.

Privacy Settings and Security Software


In some instances, overly strict privacy settings or security software on your device can interfere with the verification process, preventing Airbnb from verifying your phone number.

Solution: Temporarily disable any ad blockers, VPNs, or security software that might be blocking the verification process. Ensure your browser settings allow for cookies and site data from Airbnb.

SIM Card Issues


If you’re using a new SIM card or a number that’s not properly activated, Airbnb might not be able to send a verification code to your phone number. This can be particularly problematic with prepaid SIM cards or numbers that have restrictions on receiving international messages.

Solution: Make sure your SIM card is fully activated. Contact your mobile service provider if you suspect there are issues with your SIM card or if you’re not receiving SMS messages properly.

Incorrectly Flagged for Fraud


In rare cases, your phone number might be incorrectly flagged by Airbnb’s system as being associated with fraudulent activity. This can happen due to a variety of factors, including previous account behavior or being mistakenly linked to suspicious activity.

Solution: If you suspect this is the case, reaching out to Airbnb support is crucial. They can review your account and phone number to clear any flags that might have been placed incorrectly.

Browser Compatibility Issues


The browser you’re using might have compatibility issues with Airbnb’s website, leading to problems with inputting or verifying your phone number.

Solution: Try using a different web browser or update your current browser to the latest version. Airbnb’s website is optimized for modern browsers, and using an outdated version can lead to various issues.


Troubleshooting the issue of Airbnb not accepting your phone number can be a process of elimination. By considering these additional reasons and applying the suggested solutions, you can identify and resolve the problem. If you’ve tried these steps without success, the best course of action is to contact Airbnb’s customer support directly. They can provide personalized assistance, investigate the issue further, and offer a resolution to ensure your phone number is accepted, allowing you to complete your account setup or booking process. Remember, patience and clear communication with support will be key to resolving any issues with your phone number on Airbnb.

Having covered a comprehensive range of reasons why Airbnb might not accept your phone number and provided corresponding solutions, it’s important to emphasize the role of clear communication with Airbnb support and patience throughout the troubleshooting process. However, there are a few more considerations to keep in mind that could enhance your understanding and approach to solving this issue.

Verification Process Limitations


Airbnb periodically updates its verification processes to enhance security and user experience. These updates may sometimes introduce new requirements or limitations for phone number verification that aren’t immediately clear to users.

Solution: Stay informed about any new updates or changes to Airbnb’s policies and procedures by checking their official communications or help center. If you’re unsure about any new requirements, contacting Airbnb support can provide clarity.

Multiple Attempts in a Short Period


If you’ve attempted to verify your phone number multiple times in a short period, Airbnb’s system may temporarily lock the verification process as a security measure. This is to prevent fraudulent activities such as spamming or automated attacks.

Solution: If you receive a message indicating you’ve tried too many times, wait for a specified period before attempting again. Airbnb usually provides information on how long you should wait before trying to verify your phone number again.

Updating Account Details


Sometimes, the issue may not be with the phone number itself but with other outdated or incorrect details in your Airbnb account. Inconsistencies in your account information can trigger security protocols, affecting the acceptance of your phone number.

Solution: Review and update your profile information, ensuring that all details are current and correct. This includes your email address, name, and payment information, which should all match the information associated with your phone number.

Network Connectivity Issues


Network connectivity issues on your end can also hinder the verification process. If there’s a problem with your internet connection, Airbnb may not be able to process your request properly.

Solution: Ensure that you have a stable and strong internet connection when trying to verify your phone number. If you’re on a mobile network, try switching to Wi-Fi, or vice-versa, to see if that resolves the issue.

While encountering issues with phone number verification on Airbnb can be frustrating, understanding the potential reasons behind it and knowing how to address them can significantly ease the process. From ensuring correct number formatting to addressing technical glitches and reaching out to Airbnb support, there are several steps you can take to resolve the issue. It’s also beneficial to regularly check for any updates or changes to Airbnb’s policies and verification processes, as staying informed can help you avoid similar issues in the future. Remember, the goal is to ensure a secure and seamless experience on the platform for both hosts and guests, and Airbnb’s verification processes are designed with this objective in mind.